1. Introduction

At NextWave Fashions Ltd, we aim to provide a smooth and transparent shipping experience. This Shipping & Delivery Policy outlines how orders are processed, shipped, and delivered.

This policy applies to all orders placed through our website.

2. Shipping Locations

We currently offer shipping to:

  • Nigeria (primary delivery market)
  • International locations (where applicable)

Certain remote or restricted locations may not be eligible for delivery. If your location is not serviceable, you will be notified during checkout or after order placement.

3. Order Processing Time

  • Orders are processed within 1–3 business days
  • Processing does not include weekends or public holidays

Delays may occur during:

  • High demand periods
  • Sales, promotions, or festive seasons

4. Shipping Methods

We offer the following delivery options:

  • Standard delivery
  • Express delivery (where available)

Orders are shipped through trusted third-party courier and logistics partners.

5. Estimated Delivery Time

Delivery timelines vary based on location:

  • Within Nigeria: 3–7 business days
  • International Orders: 7–14 business days

Please note that delivery timelines are estimates and not guaranteed.

6. Shipping Charges

  • Shipping fees may be:
    • Free (based on order value threshold, if applicable)
    • Flat rate
    • Calculated at checkout

Additional charges may include:

  • Customs duties for international shipments
  • Applicable taxes or import fees

7. Order Tracking

Once your order is shipped, tracking details will be shared via:

  • Email
  • SMS (if applicable)

Customers can use these details to monitor delivery status in real time.

8. Delivery Process

  • Orders are delivered to the address provided during checkout
  • Customers must ensure:
    • Accurate shipping details
    • Availability to receive the package

Delivery may require:

  • Signature confirmation
  • OTP verification (if applicable)

9. Failed Delivery Attempts

If delivery is unsuccessful:

  • The courier may attempt delivery multiple times
  • If still unsuccessful:
    • The package may be returned to our warehouse
    • Re-delivery may incur additional charges

10. Delays and Exceptions

Delivery delays may occur due to:

  • Weather conditions
  • Logistics or transportation disruptions
  • Customs clearance (for international orders)
  • Incorrect or incomplete address details

We are not responsible for delays beyond our control.

11. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

We are not liable for:

  • Delivery delays
  • Failed deliveries
  • Lost shipments due to incorrect or incomplete address information

12. Lost or Stolen Packages

  • We are responsible for the order until delivery is confirmed
  • Once delivery is confirmed, we are not liable for loss or theft

However, we will assist customers in investigating delivery issues where possible.

13. Damaged Packages During Shipping

If your order arrives damaged:

  • Report the issue within 24–48 hours of delivery
  • Provide photo or video evidence

We will offer:

  • Replacement, or
  • Refund, in accordance with our Refund Policy

14. Partial Shipments

In some cases, orders may be shipped in multiple packages.

Customers will be notified if items are dispatched separately.

15. International Shipping

For international orders:

  • Customers are responsible for customs duties and taxes
  • Delivery timelines may vary depending on destination
  • Delays due to customs are beyond our control

16. Fashion and Product Handling Notes

  • Products are carefully packaged to maintain the structure and quality of auto gele
  • Minor creasing may occur during transit

Customers can gently reshape the product upon delivery if needed.

17. Sustainability and Packaging

Where possible, we use:

  • Eco-friendly packaging materials
  • Efficient shipping practices to reduce environmental impact

18. Policy Updates

We reserve the right to update or modify this Shipping & Delivery Policy at any time.

Changes become effective immediately upon posting on the website.

19. Contact Information

For shipping-related inquiries or support:

Website:nextwavefashions.com 

Email: support@nextwavefashions.com
Address: B19, PAPERMILL QUARTERS, JEBBA,KWARA STATE, NIGERIA